Outsourced IT Support refers to the practice of businesses placing the management of their IT infrastructure with a third party provider. Providers like TechQuarters, a IT Managed Services company, have been serving small to medium sized businesses for many years now. It is a proven model that has many benefits over the traditional practice of hiring IT staff to remain in-house. Below are some of the key reasons why SMBs should outsource their IT support.
Save money, get more reliability
If you’re a small business, you can’t realistically afford to hire a large team of IT engineers; so what happens if some or all of your IT staff are off sick? Or on holiday? Or simply stuck in traffic, and you happen to be experiencing IT issues first thing in the morning? With Outsourced IT Support, you’re tapping into a large team of IT engineers, and you aren’t responsible for paying their salary, sick leave, or holiday pay. All you pay is a monthly subscription that is a fraction of the annual cost of having your own IT employees.
What is more, TechQuarters told us that, as professional IT Support providers, they have built a large enough team that they can manage any scenario where on-call engineers are unavailable for some reason.
More IT issues than you think can be solved remotely
Many people thing that a business needs to have IT support staff available onsite at all times. However, TechQuarters revealed to us that 80% of cases they deal with are resolved remotely. These days, an IT engineer can use software to remote control a customers’ PC, investigate the issue they’re experiencing, and solve it for them.
Moreover, TechQuarters, also provide Managed IT Support services that involve migrating their customers’ IT infrastructure to the Cloud. This makes it even easier for them to fix infrastructure issues, because they can access the customers’ IT infrastructure via the Cloud.
Get superior customer service
If you’re relying on a small IT department in-house – perhaps even a department of one – you can’t realistically expect to get superb service, when your team is likely to be stretched thinly. This is another benefit of having an outsourced IT Support provider. Their resources and workforce will be much more substantial than yours, therefore the service they can provide will be more comprehensive. Their engineers will have more time to dedicate to you, the customer. TechQuarters even stated that they provide incentives within the company by rewarding excellent customer service.
